Neptun is a leading retailer in the consumer electronics and home appliances sector, part of BALFIN Group. Since its establishment in 1993, Neptun has built solid partnerships with renowned global tech brands, offering consumers a wide range of over 7,500 products as an authorized reseller. In addition to a network of 31 physical stores, the company is a pioneer of e-commerce in Albania. Neptun is also present in North Macedonia (since 1998) and Kosovo (since 2007).

BALFIN Group is one of the leading investment groups in the Western Balkans region, embodying international standards with local expertise. Founded in 1993 in Vienna by Samir Mane, today, the Group has a presence in 11 countries, Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro, Switzerland, Croatia, the Netherlands, USA, and Canada. BALFIN, a diversified group active in real estate, wholesale and retail, banking, asset management, tourism, education, and logistics, employs over 5,000 people. Total Group’s Assets (including financial institution) is € 2.2 billion, as of 2023 data.

Job Position: Omnichannel Platform Manager – Neptun International

Reports to: Digital Director - Neptun International Team

Location: Back Office, Tirana

We are seeking a creative and analytical professional to join Neptun International and play a vital supporting role in our omnichannel strategy, helping align business goals with local and global digital initiatives.

Main Job Responsibilities

• Act as the owner of the digital commerce platform, including Intershop, PIM, and the integration layer.
• Collect and prioritize requirements from all countries, transforming them into projects with clear road maps.
• Manage the relationship with vendors, integrators, and technology partners, ensuring smooth delivery.
• Oversee the end-to-end development lifecycle: requirement gathering, scoping, sprint planning, testing, and release.
• Supervise and assign tasks to the UX/UI Designer and Fullstack Developer, ensuring timely delivery.
• Monitor platform performance, stability, and scalability, taking proactive measures for improvement.
• Ensure alignment with business goals, local team needs, and global digital strategy.
• Maintain and communicate the product backlog and release calendar to all stakeholders.
• Drive continuous improvement and innovation by tracking industry trends and best practices.
• Provide regular status updates and reports to senior management.
• Track record of delivering projects on time and within budget.

Area of expertise preferred

• Experience in retail, consumer electronics, DIY, or FMCG sectors.
• Familiar with mid-to-large-sized companies and managing products with a revenue scale above 100 mio.
• Proven experience managing ecommerce, digital commerce platforms, Product Information Management (PIM) systems, and integration layers.

Professional Experience

• 5-8 years in product management, preferably in e-commerce, digital platforms, or technology-driven retail environments.
• Hands-on experience overseeing end-to-end product lifecycle: requirements gathering, sprint planning, QA/testing, releases.
• Strong background in vendor and stakeholder management: coordinating multiple countries, tech partners, and vendors.
• Experience leading and coordinating small cross-functional teams, including designers and developers.

Key Competencies

• Strong prioritization and roadmap planning skills to balance multi-country requirements.
• Excellent communication and stakeholder management skills to align global and local teams.
• Analytical mindset with ability to monitor and improve platform performance metrics.
• Proactive problem-solving and innovation driven.
• Leadership skills to mentor and guide UX/UI designers and developers.
• Skills in agile project management tools like Jira, Monday and so on.

Technical & Soft Skills

• In-depth knowledge of digital commerce platforms (Intershop / / Shopify Plus/ Magento).
• Familiarity with API integration, PIM systems, and software development lifecycle.
• Familiar with web technologies (JS, HTM, CSS and so on) and databases (MSSQL, MongoDB).
• Comfortable working with Agile frameworks.
• Ability to read and manage technical product backlogs and release plans.
• Collaborative and cross-cultural mindset.
• High adaptability to fast-changing retail and tech environments.
• Strong customer focus and internal stakeholder orientation.
• Results-driven with a focus on continuous improvement.
• All other benefits as per Group Standards in place.

Educational Background

• Master’s degree in business administration, Computer Science, Engineering.
• Product Management certifications (is an advantage).

Work conditions: Neptun offers an attractive benefit package, including a fair remuneration based on merit and performance evaluation.

Application Procedure: To apply for this position, please submit your CV to the email address hr@neptun.al

All selected candidates from the CV screening will be contacted by the HR Team.

All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the "Protection of Personal Data".